OUR SMART PEOPLE
Our staff is extremely qualified to help your business grow.
Regina Zakotnik, President
Highly motivated, energetic and entrepreneurial IT Systems Consultant of 25 years, successful at leading and directing high performing teams in fast paced, ever-changing environments. Twenty-five-year history designing, developing, managing, and implementing business software solutions for government and private industry. Expert at conducting business analysis and developing strategic plans, as well as implementing necessary system and business process changes.
Founded and currently preside over a software development and support firm delivering our Utility Management Billing system, software specific to water and wastewater billing and customer services. Leveraging extensive programming skills, an ability to manage multiple projects, motivate people, and a commitment to serving customers. As Principal consultant lead a team of IT and service delivery professionals servicing our UMBS clients.
Erin Romo, VP Sales & Marketing
With over 18 years of experience in the utilities billing industry, passionate and results-oriented leader who drives growth and innovation for utilities at RosTech, Inc. Oversee strategy, execution, and performance of the sales and marketing teams, ensuring alignment with the company's vision and goals.
Core competencies include solutions engineering, new business development, operations management, team building, and account management with proven track record of delivering value-added solutions, expanding market share, and increasing customer satisfaction and retention. Successfully led and managed multiple projects and initiatives, applying lean and six sigma methodologies to improve efficiency and quality. Eager to learn new skills and technologies, and to collaborate with cross-functional teams and partners. My mission is to connect utilities with the right billing solution that meets their needs and expectations, and to empower them to achieve their business objectives.
Patrick Burns, Technical Lead
Patrick Burns brings over 20 years of experience in the application software arena. From 1998 to 2012 he spent most of that time designing, developing and supporting UB systems on IBM mid-range computers. Since then Pat has served as our Technical Manager of our UMBS implementations and takes the lead role of data migration from AS/400 systems to our UMBS product. His past projects have covered a broad range of industries including utilities, non-profits, financial services, unions and government contractors. His responsibilities have included database design, application development, system acceptance testing, data migration and project management. Pat’s strong communication skills and depth of database knowledge have made him a valuable asset to the RosTech team. He is a principal consultant at RosTech and has worked on a wide variety of projects since 1998.
Lead design team for system modules and enhancements. Responsible for data migration and other implementation tasks up through system acceptance. Management of customer relationships including technical support. Develop and support automated parallel testing toolset
Lee Stafford, Lead Developer & Architect
Amazingly creative and prolific software developer. With a Master of Computer Science degree from George Washington University and a wealth of knowledge and experience in the IT world. The designer and creator of RosTech’s Utility Management Billing Software. Fifteen-year history designing, developing, and supporting business applications for government and private industry. Responsible for all UMBS application development and deployment.
Lead developer and architect for the Utility Billing Management System (UMBS), a billing management system for water & wastewater utilities that has been deployed by multiple utilities around the country, supporting up to 125,000 customers. Created using full .net Microsoft stack with MVC 5, and Kendo UI.
Tarah Nagel, Client Success Lead
Highly motivated and creative project management professional with excellent interpersonal skills. Possess superior organizational, planning, and problem-solving abilities in fast-paced environment. Excellent written, public speaking, and presentation skills. Proven success in the management of multiple projects and demonstrates strong leadership abilities when directing and overseeing various activities. Goal-oriented, analytical, highly motivated individual with an eye for detail. Ability to develop and maintain excellent rapport with clientele through superb customer service skills and energetic personality.
Christina Cole, Client Success & Onboarding Manager
Experienced service delivery and project management professional dedicated to developing strong partnerships, providing a superior customer experience and maximizing client return on investment. Highly motivated and driven to attain trusted advisor status with customers and stakeholders. Effective communicator with keen ability to empathize while maintaining highest level of professionalism.